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Terms & Conditions

Terms & Conditions of Use for the Hemisphere Workplace Wellness Website

Our Terms and Conditions

This site is owned by Hemisphere Workplace Wellness Pty Ltd (79 163 952 663) and is considered to have the following terms and conditions. All domain names owned and operated by Hemisphere Workplace Wellness Pty Ltd are known as “Hemisphere Workplace Wellness Website” and may be referred to within these Terms & Conditions of Use as “this site”. Please read these terms and conditions thoroughly as they apply to your use of this site and its products and or services as use of this site means that you have agreed to our Terms & Conditions of Use as set out below.

In these Terms and Conditions “we” and “us” mean Hemisphere Workplace Wellness Pty Ltd – ABN: 79 163 952 663 of 3/174 Galleon Way, Currumbin,QLD 4223, Australia. To contact us by email please click the Contact us link here.  The terms “you” and “your” refer to you the customer using this site.

When you access or use the above websites & browsers, you agree to be bound by the current Terms and Conditions of Use. Any failure on the users part to read the same may result in your acceptance of an agreement to use without an awareness of the terms and conditions of use.

Redzed Pty Ltd may revise the terms and conditions from time to time. We may notify you about any changes by posting an updated version on this site.

These Terms and Conditions together with any orders or any actions you take on this site constitute the entire Contract between you and us for the supply of Products and Services. No other Terms and Conditions will apply. The Contract cannot be varied unless we agree to vary it in writing or by email prior to any purchase or other action taken by you. These Terms and Conditions can and will be relied upon in any proceedings in a Court or Tribunal of competent jurisdiction seeking to recover any monies outstanding and due and payment to us.

Legal Capacity to Transact

If you are under the age eighteen (18) years, you cannot place orders with this site. You may contact us directly to enquire about other means of purchasing Hemisphere Workplace Wellness Pty Ltd Products and/or Services.

By accepting our Terms and Conditions, you acknowledge that you are over the age of eighteen (18) years. Any orders placed and accepted by us will be deemed to be by persons over the age of eighteen (18) years.

Should this site or Hemisphere Workplace Wellness Pty Ltd suffer any damage or other losses as a result of a transaction entered into by a minor, this site and Hemisphere Workplace Wellness reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) or action(s) to be placed with this site.

When you provide User Information to this site, you are representing and warranting that all the information provided is true and correct and agree to indemnify Hemisphere Workplace Wellness Pty Ltd for any losses, costs, expenses or damages that Hemisphere Workplace Wellness Pty Ltd may suffer if any of this information is not correct.


Hemisphere Workplace Wellness Website only accepts orders within Australia.Place your order by filling in the order forms on this site.

When you place an order, you will be issued with an order confirmation. This will be via the email address you submitted.

By placing an order, you offer to purchase the products selected based on these Terms and Conditions of Use.

We will confirm acceptance of your order is by an email confirming shipment of the goods you have ordered.

If your order is unable to be processed or payment unable to be accepted, we will contact you by email or telephone.

This site reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.

Payment Methods and how they are processed

Hemisphere Workplace Wellness Pty Ltd and this site accepts payment via PayPal, Visa and MasterCard. Payment can also be made by direct deposit to our bank account however you will need to email a request for this prior to placing an order.

Any orders paid for by direct deposit will not be processed until payment has been received. Please include the invoice number in the transaction description. 
Payment processing cannot begin until we have received all the information we need.

We do not record your credit card information on this site. When you purchase goods through this site, your payment details are processed securely by our secure payment gateway which has the highest possible level of SSL security. We keep a secure record of your order details only until your order is shipped in case you request  any changes prior to it being sent to you.  Once we have sent your order, your payment details are not stored.

If you place an order on a weekend or public holiday order processing will begin the next business day.

Business days for this site will be Monday to Friday, excluding all Queensland Public Holidays (including regional holidays)

This site will process credit card and PayPal payments after you click the “Confirm order” button in the checkout section.

Hemisphere Workplace Wellness will email you a tax invoice with your order. Your tax invoice will be your proof of purchase.

If your credit card has been stolen/lost and therefore you believe it may have been fraudulently used to purchase products or services from this site, you should contact your card issuer for immediate compensation. This site will assist you with any bank enquiries or requests for information regarding above.

We cannot accept credit cards issued by banks outside of Australia.

You may be required to provide further identification for additional security reference checks.


All prices quoted on this website are inclusive of GST except for items that are exempt from GST.  There will be a clear breakdown of the GST costs you have paid on the invoice we email for your purchase.

Product and Services prices on this site

Hemisphere Workplace Wellness always seeks to list products and services at a fair and reasonable price.

This site reserves the right to change prices of products and services, delivery and other charges listed on this site. Prices and services are current at the time of these Terms and Conditions of Use. Hemisphere Workplace Wellness also reserves the right to change these details at any time subject to availability or this site’s suppliers change of price.

Supply your Product and Services

Subject to this site’s Terms and Conditions of Use, you have purchased the products indicated on your order confirmation and we will subsequently supply you with same.

When your order items have been shipped to your requested address, we will email you to confirm shipment of your order and its contents.

At times, some items may be unavailable on this site. If you purchase of an item that is unavailable, you will be contacted and offered a choice of a full refund or to choose another product or service of same value.

Our Returns Policy

Hemisphere Workplace Wellness is committed to ensuring our customers are 100% happy with items purchased from this site.

This site takes every caution to ensure your shipment arrives to the address nominated in good condition.

Unfortunately, when products have been opened, we are unable to accept returns except for the reasons below.

If this site processes and order other than what you ordered online, please contact us within 48 hours of receiving the shipment. Please include in your communication the details of any differences.  If it was our error, we will arrange return of the shipment and for a new shipment to follow to the same delivery address at no additional cost to you.

Hemisphere Workplace Wellness takes every precaution to provide quality products marked with a reasonable date range. Rarely, we receive goods from our suppliers that are not. If that item is then shipped to you, or the item is in some way faulty or damaged prior to you opening any packaging, we will replace the items purchased at no additional expense to you.

If you are for some reason unsatisfied with product(s) delivered, please contact us and we will asses same products one returned to us by you at your cost.  If this site assesses and confirms a defect or issue with the product(s) we will contact you and arrange replacement of that (those) item(s).

Unfortunately we do not exchange/refund products that have been ordered incorrectly by you, or for a change of mind for any reason.

If you submit and incorrect shipping address or fail to update your details on this site for any future orders, you will be responsible for any costs this site incurs from the shipment being delivered to the incorrect address.

Hemisphere Workplace Wellness will not be responsible for any delays in shipments that fall outside the control of Hemisphere Workplace Wellness Pty Ltd or its employees.

As standard practice, this site does not cancel order. In order to cancel and order, you must contact Hemisphere Workplace Wellness within 24 hours of your purchase.  This site will deal with cancellation requests case by case.

Whilst this site endeavours to have your shipment arrive when expected, situations occur outside of our control.

If there is a problem with your shipment, please contact us with 24 hours of receipt of shipment of within 7 days of expected delivery.

Refund Policy

We do not provide cash refund or refund onto credit or debit card. We credit in the form of a replacement product and/or service as agreed between this site and you in writing.  Credits are provided in the event of a non-arrival or a damaged shipment. Please contact us within 24 hours of purchase or 7 days of expected delivery date.

Shipping and Handling

As part of this site’s priority around excellent customer service, we only pass on charges for delivery that are charged to us by either Australia Post or other courier services. Please note that some very remote areas may be exempt. We will contact you if this occurs. or you might like to email us if you are aware the destination is very remote.

All orders on this website are processed within 48 hours.

If there are any unforeseeable delays we will contact you by email.

Orders will be shipped to you using Australia Post, or a Courier Service of our choosing.

Although every effort is made to ship your order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control.

Title and risk of loss to all products will pass to you on delivery.

Force Majeure

This site shall not be liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of this site. This site should be entitled to a reasonable extension of time for the performance of these obligations.

Governing Law

You agree that this site’s Terms and Conditions of Use will be governed by and construed in accordance with the laws of Queensland and shall be subject to the non-exclusive jurisdiction of the courts of Queensland and you agree to voluntarily submit yourself to this jurisdiction.


Hemisphere Workplace Wellness Pty Ltd and the components included in this site are protected by copyright and trade mark law.

All intellectual property rights in the Hemisphere Workplace Wellness website remain property of Hemisphere Workplace Wellness Pty Ltd and must not be copied by you in any way.

You agree not to reproduce, transmit or store any part of this website in electronic form.  You may print or download to your hard drive, or bookmark on your local computer, extracts from this site for your personal use only.

Regarding any content other than owned by Hemisphere Workplace Wellness Pty Ltd, their respective owners copyright all names, trademarks and logos featured on this site.

Limitation of Liability

Information on this this site is provided ‘as is’ and we disclaim all representations, warranties and conditions, express or implied of any kind, including to the extent permitted by law, as to satisfactory quality or fitness for purpose.

While we make every effort to ensure that the information contained within the website is complete, accurate and current, we do not guarantee that the information is complete, accurate or current and assume no responsibility for any errors or omissions of any kind in the content of this site.

We reserve the right to amend or supplement the information supplied on this website without prior notice.

Whilst this site takes due care to ensure all links to or from the pages of this site are of suitable content, you agree that links available on this site may link to websites not maintained or controlled by us and that we provide these links for your convenience and are not responsible for their content. This also applies to any links to which this website refers, whether directly or indirectly.

You agree to indemnify Hemisphere Workplace Wellness Pty Ltd against any loss, damage or injury caused by, or related to, the use of any information contained on this website at any time and agree that no warranty is provided of any kind.

We shall not be liable to any party for any direct, indirect, special, or consequential damages or any damages whatsoever resulting from loss of use, data, profits or expense whether in an action of contract, negligence, or other action arising out of any use of our services or in connection with the use or performance of this site, or the content of this site or referred to on this site or any other website you may access through this site.

You agree to indemnify Hemisphere Workplace Wellness Pty Ltd against any mis-description whatsoever or failure of the website, browsers, or products or services contained on the website to correspond to your requirements, howsoever caused even where caused by our negligence and to all costs, expensed and damages incurred in connection with any claim brought by you or a third party against us, arising out of your relationship with us on this site.

This site will not be liable for any losses or damages whatsoever from the use of, or dependence of the information on this site. This site excluded all liability (including negligence) to you or anyone else in respect of any loss or any type of damage arising from or in connection with any use of information on a access through this site.

You agree that you provide the equipment (hardware, software & browser) to access the internet and this site and that we bear no responsibility or liability for these, including where we may have been negligent.

We have a privacy policy (see Privacy Policy) and you agree to the use of your personal information in accordance with the uses contemplated by this Policy.

If any of these terms is deemed invalid for any reason, the remaining provisions will remain in full force and effect.

You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of this site. Any unauthorized assignment shall be deemed null and void.

If any provision of these Terms and Conditions of Use is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby.

Under the Trade Practices Act 1974 (“Act”), where implied conditions and warranties cannot be excluded, any liability for this site for breach of such conditions and warranties (other than a condition or warranty implied by section 69 of the Act) shall be limited, at the option this site, to the replacement of the Product(s)and or Service(s) or the re-supply of the same Product(s) and/or Service(s); the payment of the cost of replacing the Product(s) an/or Service(s)or of acquiring equivalent Product(s)and or Service(s).

Neither our failure nor your failure to enforce any Term or Condition constitutes a waiver of such Term or Condition. Such failure shall in no way affect the right to later enforce such Term or Condition.

This site reserves the right to change the Terms and Conditions of Use at any time.

No Hemisphere Workplace Wellness Pty Ltd employee or agent has the authority to vary any of the Terms and Conditions governing any purchase.

Hemisphere Workplace Wellness Pty Ltd reserves the right to accept or reject your offer for any reason, including without limitation the unavailability of any product, an error in pricing or product description posted on this site, or an error in your order.

You agree we are not responsible for a product or service not corresponding with the description or to your requirements.

We reserve the right to remove and or prohibit links at any time, and you agree to remove or cease any link upon our request to you. Your failure to comply with our request may lead to us cancelling you user privileges without further notice or reimbursement to you.

You must not transmit or attempt to transmit any material to this site, which contains a virus, malicious computer code, or otherwise attempt to alter any content on this site. This site retains the right to terminate your rights to use this site and to prosecute you to the fullest extent of the law. You consent and agree to the disclosure by Hemisphere Workplace Wellness Pty Ltd to any law enforcement agency operating under any jurisdiction of your true identity or other information provided by you to this site, upon being requested to do so by that law enforcement agency.

Your ability to purchase products and services from this site may be terminated at any time by Hemisphere Workplace Wellness Pty Ltd without notice. Should you object to any of these Terms and Conditions of Use (including future amendments), you must discontinue use of this site immediately.